This Privacy Policy describes how DVRecover, Inc. (“DVRecover,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards information when you use our website and diminished value claim management services.
Notice: This document is a placeholder provided for launch purposes and is pending final legal review. It does not constitute legal advice. Please consult qualified counsel before relying on these terms.
1. Information We Collect
We collect information you provide directly to us, such as your name, contact details, vehicle and accident information, repair records, insurance details, and supporting documents you upload. We also collect limited technical information automatically, including device type, browser, and usage data, to operate and improve our services.
2. How We Use Information
We use the information we collect to evaluate eligibility, manage and pursue diminished value claims on your behalf, communicate with you and any referring law firm, comply with legal obligations, and improve our services. We do not sell your personal information.
3. How We Share Information
We may share information with your referring law firm, insurance carriers, licensed adjusters, and service providers who support our operations, as well as when required by law. Any sharing is limited to what is reasonably necessary to manage your claim or operate our business.
4. Data Retention
We retain personal information for as long as necessary to provide our services, resolve claims, and comply with legal, accounting, or reporting requirements. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.
5. Security
We use administrative, technical, and physical safeguards designed to protect your information, including encryption of sensitive records and restricted access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Your Choices
You may request access to, correction of, or deletion of your personal information, subject to certain legal limitations. To make a request, contact us using the details on our contact page.
7. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.
8. Contact Us
If you have questions about this Privacy Policy or our data practices, please reach out through our contact page and our team will respond promptly.
